Passionate about outdoor sports and deeply connected to nature, Nelly has found in Baja the perfect place to combine her lifestyle with her service-driven career.

Nelly brings a strong background in the hospitality industry, with experience in front desk operations, group management, sales, and concierge services. She especially highlights her role as a Spa Manager for over 16 years, including participation in major hotel openings, where she developed a strong foundation in leadership, high-end service standards, and attention to detail.

Throughout her career, Nelly has focused on creating memorable experiences, delivering warm, professional, and detail-oriented service. She is also trained in customer service excellence, complaint handling, and luxury hospitality standards — allowing her to provide efficient solutions and personalized attention to both homeowners and guests.

"Through Baja Home Concierge, my commitment is to care for each property as if it were my own, delivering trust, peace of mind, and exceptional service."